About the Role
The Lounge Services Duty Officer is responsible for leading the daily operations of the premium airport lounge, ensuring an exceptional guest experience, operational efficiency, and compliance with all service standards. This role requires strong leadership, multitasking ability, and a customer-centric mindset.
Key Responsibilities
Lead, motivate, mentor, and delegate tasks to the lounge team to ensure consistently high customer satisfaction.
Oversee day-to-day lounge operations, ensuring safety, efficiency, and quality service delivery.
Manage multiple tasks and projects simultaneously, prioritizing operational needs.
Prepare, present, and communicate clear written and verbal reports to management.
Make effective operational decisions under pressure.
Gather information, assess issues, and implement solutions to maintain service excellence.
Ensure all team members uphold required grooming and professional standards.
Requirements
Minimum 4 years of relevant experience in hospitality, customer service, or lounge operations.
Proven team leadership skills.
Excellent spoken and written communication skills.
Strong problem-solving and decision-making abilities.
High standards of personal presentation and grooming.