About the Role
We are seeking an experienced and organized Shop Supervisor to oversee daily operations in a busy retail environment. The ideal candidate will ensure excellent customer service, maintain operational efficiency, and support the development of the retail team.
Key Responsibilities:
Supervise daily store operations, ensuring smooth workflow and excellent customer service.
Lead, train, and motivate retail staff to meet performance and service standards.
Monitor sales performance and assist in achieving targets.
Handle customer complaints and resolve issues promptly and professionally.
Ensure proper store presentation, inventory management, and stock replenishment.
Enforce company policies, health, and safety regulations.
Prepare reports on sales, staff performance, and operational issues for management
Requirements
Minimum 2 years’ experience in a retail supervisory or team leader role.
Strong leadership, communication, and interpersonal skills.
Excellent customer service skills and problem-solving ability.
Ability to work in a fast-paced, dynamic environment.
Professional appearance and customer-focused mindset.
Flexible to work varying shifts, including weekends and holidays.